What is a Short-Term Rental?
A Short-Term Rental, also known as a vacation rental, is the rental of a legally-licensed dwelling unit for periods of less than 30 consecutive days. A Short-Term Rental License is required prior to advertising and renting your property.
Who needs to apply for a Short-Term Rental License?
Any owner renting a property for a period of thirty (30) days or less is required to apply for a Short-Term Rental Permit. It is the owner(s)' responsibility to know and comply with all ordinances, resolutions and regulations
that apply to short term rentals within the City.
What if I do not obtain a Short-Term Rental License?
Renting or advertising your home for rent on a short term basis without a license
is in violation of the City's ordinances and subject to penalties as provided for in City
Ordinance No. 15-01 which governs Civil Infractions and provides for penalties and enforcement.
Do I also need to obtain a business license?
No. The STR License is all you need to begin advertising your rental and remitting taxes.
I need to close my account. What do I do?
Please email the town at
bwaite@northelba.org.
Please include the account number, business name, closure date and the reason you are closing the account.What is the cost of an STR License?
There is an annual fee of $200.
Does my short-term rental license apply to multiple properties?
No. You are only allowed to short-term rent one dwelling unit in the City.
How many people can stay in my short-term rental?
The maximum allowable overnight occupancy for each short-term rental dwelling unit shall be calculated on the basis of two (2) persons per sleeping room plus an additional four (4) persons. For this purpose, a sleeping room is defined as fully-enclosed habitable space with a heat source and an emergency egress or rescue opening.
Can I pay by credit card?
Yes! We are able to take Visa, Mastercard, and Discover. There may be a credit card convenience fee if paying by credit card.
Can I pay by e-check (ACH Debit)?
Yes! You can select your payment method during checkout. If your bank requires a Debit Block or Originator ID to allow bank account payments, please send them this number: 1936002206
What types of assistance can GovOS provide to me?
GovOS can assist you with all your system and technical questions. Whether you have a question about your account or technical questions about how to do something in GovOS, please reach out to our support team.
Can I manage multiple properties with one login?
Yes - to do so, click Add accounts from your user login under Manage Your Account(s). You will need your 6 digit Account Number and the Activation Code to connect to an existing property record.
Can a property have more than one user?
Yes, each property can have an unlimited number of users. Each user is required to provide the 6 digit Account Number and the Activation code to be authorized to connect to an existing property record.
I did not receive or I misplaced the letter with my activation code. What do I do?
Contact GovOS
blt.str.support@govos.com or by phone at (888) 751-1911 for assistance. You will need to confirm account details to be verified for the account. To protect the security on property accounts, you will need written (e-mail) permission from a registered owner or officer of the property for us to provide you with a new activation code.
Can I file a Zero File tax return through GovOS?
To file a zero file tax form, select your tax form from your Action Center. Then, complete the required information on the remittance, including Gross Rents and any deductions. You will be prompted to confirm your desire to complete the return as a Zero File return. You must complete a zero cost check out for your return to be marked as complete and filed.
Can I schedule a payment in GovOS?
For your security, GovOS does not store any payment information in the system. You will need to enter your desired payment information each time you check out.
How do I change the User on a Property?
All users need to register, just as you did, by going to the home page for that jurisdiction (i.e. https://northelba.munirevs.com). They will click on the "Go" button under "New Users". They will also need the 6 digit account number and Activation Code for the property.
I forgot my password. What do I do?
From the Log In page, click the "Forgot your password" link and follow the instructions that will be e-mailed to the User's registered e-mail address.
Do I have to login to GovOS to see my alerts and reminders?
No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center.
For Assistance, Contact
GovOS Support
(888) 751-1911
When contacting support, be sure to include the jurisdiction (North Elba) and your account number in all emails or voicemails. This will help us assist you as promptly as possible. Thanks! 